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课程指南

I. Course Information


Course Description:

This course is designed to encourage service, to promote professional and career opportunities, tointroduce effective listening, speaking and writing skills and principles, and to facilitatevarious workplace relationships and team building through the study and application of communication principles.This course provides a framework for understanding and practicing communication and management in a global context. Course content focuses on the analysis and application of theory and research to communication in a management context.

General Course Objectives:

This course aims to:

1. Present basic ideas about what communication is;

2. Build a theoretical framework for communication behavior;

3. Identify obstacles to competent communication in management;

4. Offer solutions to communication difficulties at work; and

5. Develop practical skills that improve competence in communication at workplaces.

Course Materials:

Textbook (Optional):

·       Guide to Managerial Communication, 8th Edition

      Mary Munter, Pearson /Tsinghua University Press, 2010

Cases & Articles:

·       Course readings and slides in hard copies will be handed out in several batches.

References:

·       Communication for Managers, 6th Edition

    Norman Sigband, Arthur Bell, South-Western Publishing Co. , 1994

·       Management Communication: Principles and Practice, 3rd Edition

    Michael Hattersley & Linda McJannet, McGraw Hill /China Machine Press, 2001

·       Business Communication, 14th Edition

    Carol Lehman & Debbie DuFrene, Thompson /DUFE Press, 2003

·       The Elements of Style, 4th Edition

    William Strunk, E. B. White, Maira Kalman, New York: Penguin Press, 2005

II. Course Learning Outcomes (CLOs):

On completion of this course, students should be able to:

1Achieve professional communication proficiency (CLO1)

2Learn more about Western communication theories(CLO2)

3Enhance communications skills and use them to solve problems at work(CLO3)

4Develop capabilities for dealing with intercultural communication issues in business(CLO4)

Learning Outcomes

Course LOs

1. Solid theoretical basis, strong professional skills, and logical modes of thinking

CLO2

2. Collection and measurement of data and information

CLO2

3. Written and Verbal Communication Skills

CLO1,CLO2,

CLO3, CLO4

4. Research Skill in Problem Solution

CLO2,CLO3, CLO4

5. A strong sense of social responsibility and high ethical standards

CLO1,CLO2


Alignments of Program and Course Learning Outcomes:

Teaching and Learning Activities:

Ÿ   Lectures: Introducing basic concepts, theories, formats and styles

Ÿ   Group discussions: carried out on given topics

Ÿ   Individual assignments: assorted business writing assignments for each student together with individualized feedback from the instructor

Ÿ   Group projects: students forming groups to work on presentations, debates, and role-play activities

Ÿ   Case study: analyzing and learning from cases derived from realistic work situations

Ÿ   Multimedia: Audio/Video clips will be played in class to show scenarios from real life. Group discussions and other appropriate activities will be organized accordingly.

Measurement of Learning Outcomes:

Learning outcome

Teaching and learning activity

Assessment

1) Achieve professional communication proficiency (CLO1)

Lectures, in-class discussions, assignments, group project, case study, multimedia

Attendance, participation in discussions, assignments, case study and presentations

2) Learn more about Western communication theories(CLO2)

Lectures, in-class discussions, multimedia

Attendance, participation in discussions, presentations

3Enhance communications skills and use them to solve problems at work(CLO3)

Lectures, in-class discussions, individual assignments, group projects

Attendance, participation in discussions, assignments, case study and presentations

4Develop capabilities for dealing with intercultural communication issues in business(CLO4)

Lectures, in-class discussions, group projects

Attendance, participation in discussions, case study and presentations

III.   Process for Assessment

In-class participation (30%)

1)       Attendance and Punctuality

2)       Class Discussion

3)       Impromptu speech

Presentation (30%)

1)A free-topic team presentation (30%)

Final Examination (40% )

1)   A Closed-book Examination (40%)


IV.  Course Policies

l Mobiles are to be switched off or to vibration mode.

l No use of laptops during class hours.

l Students are responsible for adapting to any announcements in class concerning changes in due dates, examinations, and schedules.

l Academic integrity is a must. Original work is expected of every student.

l Class attendance is essential and required. This course requires your presence and active participation in all classroom activities and discussions. Encouragement and respect are valued.

l Written assignments (if any) are due on the date set by the instructor & the students and should be in standard business formats (Size 12, single spacing within paragraph). Please print your final version after each team member has proofread it.

l All papers (if any) should be handed in on time. Electronic copies are not acceptable. Late assignments will be penalized in proportion to dates delayed. No assignments will be accepted five days after the due date.